Algemene Ziektekosten Verzekering (AZV)

Registration

How do I register at AZV?

You can register by going to our website and filling the Registration form. Attach your valid identification (you may send your passport or driver’s license) and when ready press on ‘send’. Make sure that you or your authorized representative receives a code after having pressed the Send button. This means that we have received your petition. Another option is for you to send us your petition through our emailadress [email protected] including your valid identification. Once the department receives your documents, they will verify all information and if you qualify for registration they will send you instructions upon how to download the AZV App. The proof of registration at AZV is your digiZorgPas, which is a digital card in your AZV App. You can download the AZV App via Google Play or App Store in your smartphone after having registered with us.

People with a permit or declaration (of admission by operation of law)

If you have a valid permit of stay or a valid declaration (declaration of admission by operation of law), your registration at AZV will end on the date that your permit or declaration ends. You can see that date in your AZV App (digi-ZorgPas). It is important to renew your permit or declaration so that your registration at AZV stays active.
Take note that if your registration isn’t renewed, your registration will end on the date mentioned in your AZV app and all posibel medical expenses will be for your own expense.

For renewal (prolongation) of your registration, take note of the following information.

Renewal of registration with permit/declaration

If your permit /declaration is going to expire, you will have to renew this in order to prolong your registration at AZV. This means that you will have to request a new permit / declaration at DIMAS. Take note that you request your new permit / declaration timely (= that means before your actual permit / declaration expires).

Have you (timely) submitted a new petition for a permit or declaration?

• If you have submitted a petition for a renewal of your permit or declaration timely at DIMAS, that means before your actual permit or declaration is going to expire, you will have to inform us at AZV via our email: [email protected]
• When you inform us, please send us your valid ID (passport, driver’s license or ID within the Kingdom of the Netherlands) so we can check and process your request for renewal of your AZV insurance for a temporary period of time.
• This information you will be able to see afterwards in the AZV app.
• Please remember that as soon as DIMAS takes a positive decision upon your petition, you will have to inform us again about their decision via our email [email protected]
• Based on this DIMAS decision, we will renew (prolong) your temporary AZV registration according to the date of your new permit / declaration.
• You will be able to see this ‘date change’ in your AZV app.
• In case your permit/declaration has been granted for a indefinite period of time, then your registration at AZV will have no end date.

Have you submitted a petition for a permit / declaration late? 

• If you have submitted a petition for a renewal of your permit / declaration late at DIMAS, meaning after the date of your actual permit / declaration has expired, your registration at AZV will also expire automatically on that date.
• Once DIMAS has taken a positive decision upon your petition / declaration, your will have to inform us at AZV via our email [email protected]
• Please send us a valid ID (for example your passport, ID or driver’s license within the Kingdom of the Netherlands) so we can check and process your petition to renew your AZV insurance.
• Once you have this DIMAS decision, your AZV will be renewed  ‘retroactively’ starting from the date mentioned on your new permit / declaration till the expiration date of your permit / declaration.
• You will see the (new) enddate of your AZV insurance in your AZV app.
• In case your permit/declaration has been granted for a indefinite period of time, then your registration at AZV will have no end date. If you have made medical costs in the period of your new registration, you can send us a request for restitution bay emailing us your valid ID including all receipts at [email protected]

You have been rejected by DIMAS?

This means that your AZV insurance has ended according to the last date in your AZV app. To apply for AZV you will need to submit a completely new permit / declaration.

For more information contact us via [email protected]

Register baby

It is always advisable to register your baby as soon as possible after birth, with both Censo and AZV. In case you don’t manage to register your baby right away, take note that you will have to register your baby at AZV within 2 months from the birthdate. In that case the baby will be registred ‘retroactively’; on his birthday. In that case, eventual medical costs made during the ‘retroactive’ period may still be covered by AZV.

In case the petition for registration of the baby enters at AZV after the 2 months since birthday; then the registration of the baby starts on the day that the petition is made at AZV. In that case, eventual medical costs made of the baby during the ‘retroactive’ period will not be covered by AZV.

On of the parents or a autorized representative or legal guardian makes the request for registration of the baby at AZV, as prescribed thru the Online Registration Process via the website of AZV.

What documents are necessary?

For the registration of your baby you will need to send us the following documents:

• Valid identification of one of the parents or authorized representative of legal guardian;
• Letter of authorization from the parent(s) including a valid ID of the authorized representative or legal guardian;
• A picture of the baby.

There are two groups of baby that are eligible for registration at AZV while waiting (pending) for registration at Censo:

1. Baby that requires a permit.
2. Baby that requires a DNA-test (recognition procedure Censo)

1. Baby that requires a permit:

Has to report at AZV within maximum 2 months:

• after having requested a permit for the baby at DIMAS;
• and parent (s) (the guarantor) is registred at AZV with a permit.

In that case your baby is eligible for registration ‘retroactively’ from his birthdate. The moment the baby is registred at Censo, the parents must report to AZV for a prolongation via the email [email protected]

2. Baby that requires a DNA-test (recognition procedure Censo):

Has to report at AZV within maximum 2 months:

• after a petition for a DNA-test is made;
• including and with the proof of payment of the DNA-test.

In that case, your baby will be eligible for registration ‘retroactively’ since his birthdate. The moment your baby is registred at Censo, parents have to report at AZV for a prolongation via email [email protected]

Take note:

A) When baby is born abroad because the mother had to travel abroad for the birth (with approval from AZV):

• One important requirement for registration at Censo is that the birth certificate has to be ‘apostilla’ (officially stamped) from Colombia.
• The parent(s) has (have) to request registration of the baby at AZV (including all necessary documents) within maximum 2 months after arrival in Aruba. Then the baby can be registred since birthdate.
• For babies from Dutch parent(s), take note that you will have to request a declaration (“Verklaring van Rechtswege”) for your baby at DIMAS, before the registration at Censo. After the registration at Censo you can apply at AZV for the registration of the baby at AZV.
• For babies that require a permit, take note that you have maximum 2 months after arrival in Aruba to request a permit for your baby at DIMAS. In that case, your baby will be eligible for registration ‘retroactively’ from birthdate. The moment you request the permit at DIMAS you will have to report at AZV for the registration of your baby at AZV.

B) When baby is born and stays ‘right away’ in the hospital:

When your baby is born and has to stay right away in the Horacio Oduber Hospitaal (so right away after birth), the process for registration is the same as mentioned here above.

C) When baby is born and has to travel abroad for advanced medical care (with the approval of AZV):

When it refers to babies from Dutch parent(s), registration at Censo must take place right away and after that at AZV.

The necessary documents are:

• A valid ID form the parent(s);
• The birth certificate of the baby.

When it refers to babies form parent(s) with permit, a petition for a permit for the baby has to be made at DIMAS and after that you report at AZV.

The necessary documents are:

• A valid ID form the parent(s);
• The birth certificate of the baby.

For more information or any question please contact 5279900 or email us at [email protected]